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DELIVERIES

📦 Shipping zones

  • Delivery available to Belgium, Europe, Singapour, and the United States.

  • For other destinations, please contact us before ordering.

  • Any customs duties and local taxes are the client’s responsibility.

 

⏱ Delivery times

  • Stock items: shipped within 7 business days after payment.

  • Made-to-order items: shipped in 2–3 weeks, depending on workload.

  • Mixed orders: shipped in one parcel when all items are ready.

  • 👉 We always do our best to ship quickly, but delivery times also depend on postal services.

 

📬 Receipt

  • Orders are delivered to the address provided at checkout.

  • In case of absence, reshipment may incur extra charges.

  • Please check the parcel on delivery and notify us within 48h if damaged: info@papiersprina.design (+ photos).

 

🔄 Returns

  • Stock items: return possible within 14 days after receipt.

  • Custom / made-to-order items: cannot be returned or exchanged.

  • Items must be returned in original packaging and in perfect condition.

  • 👉 To exercise your right of withdrawal: see our Terms & Conditions + withdrawal form.

 

💳 Refunds

  • Refund issued within 14 days after receipt and inspection of return.

  • Return shipping costs are the client’s responsibility.

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